Last Updated: August 10, 2026
At OrgaHerb, we want you to receive your order in good condition. If there is an issue with your order, please review our Return & Refund Policy below.
1. Returns
We accept returns only for products that are:
- Damaged during delivery
- Incorrectly delivered
- Defective or unusable upon arrival
To request a return, please contact us within 48 hours of receiving your order.
2. Return Requirements
For a return request, customers may be required to provide:
- Order number
- Photos or videos of the product
- Photos of the packaging
- A brief description of the issue
Products should generally remain unused and in their original packaging unless the product was received damaged or defective.
3. Non-Returnable Items
Returns may not be accepted for:
- Products damaged after delivery due to customer handling
- Used or opened products where the issue is not related to a defect
- Products returned without prior approval
- Incorrect orders caused by incorrect customer information
4. Refunds
Once the returned product or issue has been reviewed and approved, we will inform you about the refund process.
Approved refunds may be issued through the original payment method or another suitable method, depending on the payment method used for the order.
Refund processing time may vary depending on the payment provider or bank.
5. Exchange
If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange where available.
If the same product is unavailable, a refund may be offered instead.
6. Shipping Charges
Shipping charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product supplied by OrgaHerb.
7. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible and the return process may apply.
8. Contact Us
For return or refund requests, please contact us through the Contact Us section of our website and provide your order details.
OrgaHerb
Website: orgaherbpk.com